This Privacy Policy ("Policy") explains how Gozo Technologies Private Limited ("Gozo", "Gozo Cabs", "we", "us", "our") collects, uses, discloses, stores and protects personal data when you access or use the Gozo websites, mobile applications, telephone and call-centre systems, WhatsApp and other messaging channels, and related services (together, the "Gozo Platform"), operated from our registered office at F-210, UGF, Sushant Shopping Arcade, Sushant Lok Phase-I, Gurugram, Haryana - 122001, India.
By accessing or using Gozo's services, you acknowledge that your personal information may be collected and processed as described in this Privacy Policy and in accordance with applicable law.
This Privacy Policy applies to personal information collected in connection with:
This Privacy Policy primarily relates to customers, prospective customers, website visitors, and users of Gozo's services. Separate or additional terms may apply to drivers, vehicle owners, vendors, employees, and other business partners.
Depending upon how you interact with Gozo, we may collect the following categories of information.
This may include:
When you request or use a cab service, we may collect information including:
Where permitted by your device settings, permissions, and applicable law, Gozo may collect precise or approximate location information to provide services such as pickup identification, driver allocation, trip management, safety, customer support, and service improvement.
You may control certain location permissions through your device settings. Disabling location permissions may affect the availability or functionality of some services.
We may collect information relating to payments, refunds, credits, security deposits, invoices, transaction references, payment status, and payment method.
Payments may be processed by third-party banks, payment gateways, UPI providers, card networks, or other payment service providers. Gozo generally does not need to store complete card numbers, CVV information, UPI PINs, banking passwords, or similar authentication credentials handled directly by payment providers.
When you use our website or applications, we may automatically collect certain technical information, including:
When you communicate with Gozo through telephone, WhatsApp, SMS, email, chat, social media, or customer support channels, we may collect and retain those communications and related information.
Calls with our customer support, drivers, vendors, or other representatives may be recorded or monitored, where permitted by applicable law, for quality assurance, dispute resolution, fraud prevention, training, security, and service improvement purposes.
We may receive personal information from third parties through which you request or receive Gozo services, including:
Where another person makes a booking for you, we may receive information such as your name, mobile number, pickup location, destination, and travel details.
Gozo may process personal information for purposes including:
We may also process information for other purposes that are compatible with the purpose for which it was collected or where permitted or required by applicable law.
Gozo operates a technology-enabled cab booking platform and may engage or connect customers with drivers, vehicle owners, fleet operators, vendor partners, and other transportation service providers.
To fulfil your booking, we may share information reasonably necessary to provide the service, which may include:
Drivers and operator partners are expected to use such information only for legitimate purposes connected with providing the requested service and in accordance with applicable contractual and legal requirements.
We may disclose information to third parties where reasonably necessary for our business and services, including:
We may also transfer information as part of a merger, acquisition, restructuring, financing, sale of business or assets, insolvency process, or other corporate transaction, subject to applicable legal requirements.
Where you communicate with Gozo through WhatsApp, SMS, telephone, email, or another communication platform, your information may also be processed by the relevant communication service provider in accordance with its own terms and privacy practices.
Gozo may use these channels to send:
You may opt out of promotional communications using any unsubscribe or opt-out mechanism made available by Gozo. Even after opting out of marketing communications, you may continue to receive transactional and service-related communications necessary for bookings or your account.
Our website and digital services may use cookies, pixels, SDKs, local storage, and similar technologies.
These technologies may be used to:
Where required by applicable law, users will be provided appropriate choices regarding non-essential cookies or similar technologies.
We may use third-party analytics, advertising, attribution, and measurement services to understand how users interact with our services and to improve our marketing.
Depending on your settings and applicable law, these providers may process device identifiers, IP addresses, usage information, advertising identifiers, and similar technical information.
Gozo retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
Retention periods may vary depending upon the nature of the information and may take into account:
When information is no longer reasonably required, we may delete, anonymize, aggregate, or otherwise dispose of it in accordance with applicable law and our internal policies.
Gozo takes reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
However, no website, mobile application, electronic communication, or information-storage system can be guaranteed to be completely secure. Users should therefore take appropriate precautions to protect their account credentials, devices, OTPs, and other authentication information.
Gozo's booking services are generally intended to be used by adults capable of entering into legally binding transactions.
Where personal information relating to a child is provided in connection with a booking, the person making the booking represents that they are authorized to provide such information and request the relevant transportation service, subject to applicable law.
We do not knowingly seek to collect children's personal information for advertising or profiling in violation of applicable law.
Subject to applicable law and any applicable exceptions, you may have rights relating to your personal information, including rights to:
Withdrawal of consent does not ordinarily affect processing that was lawfully carried out before the withdrawal.
Certain information may need to be retained notwithstanding a deletion request where retention is required for legal, regulatory, taxation, fraud-prevention, dispute-resolution, or other lawful purposes.
Users should provide information that is accurate, complete, and not misleading.
Where you provide personal information relating to another person-for example, when booking a cab for a family member, employee, guest, or other passenger-you should ensure that you have appropriate authority or another lawful basis to provide that information to Gozo.
Some of Gozo's technology, communications, analytics, cloud, or other service providers may process information using infrastructure located outside the state or country in which you reside.
Where personal information is transferred or processed internationally, Gozo will take measures required under applicable law for such processing or transfer.
Gozo may preserve, use, or disclose personal information where we reasonably believe this is necessary to:
Our website or applications may contain links to third-party websites, applications, payment providers, social networks, or other services.
Gozo is not responsible for the privacy practices, security, content, or policies of independent third parties. Users are encouraged to review the privacy policies of those services before providing personal information.
Gozo may use automated systems, analytics, algorithms, and artificial intelligence technologies to improve customer support, booking management, pricing, fraud detection, service quality, operational efficiency, and other aspects of its services.
Where such technologies process personal information, Gozo will process that information in accordance with this Privacy Policy and applicable law.
We may amend or update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
The updated version will be published on our website with the revised "Last Updated" date. Where required by law, we may provide additional notice or seek consent for material changes.
Users are encouraged to review this Privacy Policy periodically.
If you have questions, concerns, complaints, or requests concerning this Privacy Policy or the processing of your personal information, you may contact Gozo through the contact information published on our website.
Grievance Officer / Data Protection Contact
GozoCabs / Gozo Technologies Private Limited
Email: info@gozocabs.com
Address: F-210, UGF, Sushant Shopping Arcade, Sushant Lok Phase - 1, Gurugram - 122001.
We will endeavour to address privacy-related grievances and requests within the time prescribed under applicable law.
This Privacy Policy and the processing of personal information by Gozo shall be governed by the laws of India, including applicable data-protection and information-technology laws, as amended from time to time.
Gozo Technologies Private Limited
GozoCabs
www.gozocabs.com