Frequently asked questions (FAQ)

General questions

How many people can travel per taxi?

Our seating configurations are listed when you are making a reservation. We typically list seating capacity as X +1 where X = number of passengers and the +1 is the chauffeur / driver

When will I receive Driver & Cab details?

We try to allocate the cab and driver as soon as possible. Please check your reservation confirmation email. In there you find a "Live booking updates URL". As soon as your cab and driver are allocated, the details become visible there. In anycase, the details are made available to you well ahead of your time of travel

Do your cabs have Fast Tag so that we can move through the highway toll booths without having to stop?

Many of our cabs are equipped with Fast tags but its not the case on all our cabs. Our cabs that ply on common highway routes tend to be equipped with Fast Tag but we cannot promise or commit to this being the case for all Gozo cabs

Does your app support in-app messaging between the customer and the driver.

Currently we do not support in-app messaging between the customer and the driver. We do have support for in app messaging between the driver and Gozo dispatch team but direct messaging between the customer and driver is not support. For our customers, who are traveling and have international phone numbers, you can always chat with our 24x7 support team via the gozo website and they can assist you with contacting your driver.

Sometimes I find that Google states the distance between 2 cities is 200km and Gozo states 208km. Why the extra km is included in the booking?

When Gozo provides a quotation, we do not use Googles estimate of distance. Our cars are regularly driving on the routes and we have a clearer estimation of the total distance expected to be travelled. By default the included kms in a booking are based on our expectation of the distance to be travelled. Our goal is to ensure that the distance travelled by the customer is lesser than the amount we include in the booking, so that you do not have to pay more than what we told you in your confirmation email.
In anycase if the actual distance travelled by the car is beyond the amount we included in the booking, the customer is liable to pay for the extra kms travelled. The drivers app will calculate the extra amount payable by the traveler.

Does the driver have GPS to track the route?

Most of our drivers do use GPS to track the route but it is not implemented compulsorily. But customers can track their route through Google Map as we use that to track locations. Moreover, we have 24*7 customer service over web chat & call, customers can contact us for any doubts they have.

Will the driver wait if the flight gets delayed or if I get late due to some unforseen circumstances after landing

The driver will surely wait for you provided you have shared the flight number and arrival time in the booking so that the driver can monitor your flight arrival time. There are no waiting charges up to first 30 minutes after that per minute waiting charges as listed in your booking confirmation shall apply.

Do you provide A/C (Air conditioned) cars?

We provide only A/C cars. The A/C system is expected to be always working during the trip. The only exception is for trips to hilly areas where the A/C needs to be turned off for driving in hilly region to prevent overload on the car engine.

Do you provide multiple pickups or drops on one-way journey?

Sure, we can arrange multiple pickups or drops for your itinerary. Please let us know about all the details of your itinerary and we can make the arrangements.

Please be aware that you will get billed ₹150/- for every additional pickup, drop address and waypoints added to your itinerary. You are responsible for the additional kms driven beyond the included kms on your trip.

It is required that the entire itinerary be documented in your reservation. So please let us know of your planned itinerary so that its documented and that the driver has all the information ahead of your trip start time. The quoted price will change based on multiple factors including but not limited to the itinerary, waypoints, driving terrain, local union fees, local restrictions and estimated distances to be driven.

Do you provide non AC cabs?

Sorry, we do not provide non AC cabs.

Do you provide self drive cars?

Sorry, we do not provide self-drive cars. Gozo is India's leader in chauffeur-driven outstation taxi travel.

Our driver drives up to your doorstep with the vehicle and drives you around during your entire journey.

In how many cities do you provide services? What is Gozo's coverage map

We serve trips all over India. As of Jan 2020, we have served in over 1500 towns & cities and on over 6,00,000 routes across India. Gozo is the only national taxi company in India. We are proud to say that at this point you can place a pin on the map of India and we have a 98% and higher likelihood of being able to serve you there.

Our city coverage across India is always expanding...and we are always happy to help you with your travel needs across India.
If the city you want to travel to or from is not listed on our website, simply call us and we will do our best to serve you.

What advantages do I get by booking in advance?

There are many advantages to book in advance

Peace of mind ... we get to work in arranging a vehicle. Get a completely transparent, hassle-free reservation with Gozo
No risk...you can make a 'pay later' reservation and then pay online when plans firm up
In many cases, our trip concierges can be of help in recommending you places to stay, things to do and offer you additional resources for your vacation. we have an expansive network of travel operators who you can use as a resource. You can simply write to us at traveldesk (AT) gozocabs (dot) com
Our bookings are also backed by our 'best price guarantee'.

What car categories do you provide?

We provide 4 types of cars :-

Compact - includes models like Indica and Indigo
Sedan cars - includes models like Etios, D?zire
Family cars/SUV - includes models like Xylo, Tavera
Family Lux/SUV - Innovas
Additional services like tempo traveller or buses can be arranged upon request, simply call our customer service help line. In many cases, additional requests for a car with carrier will cost extra.

What is the earliest I should make a reservation with Gozo?

You may reserve with Gozo at anytime.
We are open 24x7 and our platform automatically gets to work for arranging cabs - no human intervention required.

However, the shorter the notice, fewer the inventory choices and tighter the inventory in the market. While Gozo has the largest and most expansive network of inter-city taxi across India , our ability to get you the highest quality and best pricing gets diminished as the journey date gets closer.

As a best practice, make a reservation with us as quickly as you know of your plans. There is no charge to cancel a booking as long as you cancel more than 24hours in advance. We normally accept reservations upto 6months in advance, with most our customers sharing their plans with us at least 3 months ahead.

Will Gozo drivers take detour per our request?

We are happy to support your requests for adding additional pickups, waypoints, stopovers or drop addresses.

However these changes mean that your itinerary needs to be updated and such changes may translate into a change in your quoted prices.

Every additional pickup, drop, waypoint or stop over is typically charged at Rs.150/-.

All your trip updates will need to be communicated to our service center or you can make the trip updates in our app directly. The driver must receive an official trip update message from Gozo Cabs. The driver will take a detour only after an official update to the trip/itinerary has been made.

Why I have to pay the parking or entry charges in the airport?

Sir/Mam, parking or entry charges are either government charges or authority charges which we need to pay to them and are not included in the booking amount and the driver have to enter the airport by paying the entry charges from his own and waits in the parking by paying the parking charges from his own which is not included in the driver allowances also.So, we exclude the amount from the booking so that you can check the slips available with the driver and can pay the same amount directly to him .

Do you provide premium cabs like Fortuner?

We do provide premium cabs, you can also choose your most suitable cab from our website. Having said so, we are unable to provide Fortuner at this moment. We are not offering luxury segment yet.

Will I get shared cabs for any routes?

We are really sorry to inform you that currently shared cabs facility for any routes are not available.

I have 2 big luggages, so please do not provide cng cabs(Delhi based Customer)

We provide multiple vehicle categories and classes of service. CNG vehicles have limited capacity. You may request a carrier
for an additional charge however, that is subject to availability.

Do you provide an English-speaking driver?

We do try our best to provide a English speaking driver if the request is received on your booking under the additional requests section ahead of time.

This is generally subject to availability of a English-speaking driver.

If you are not a resident of the region, we suggest that you install Google Translate on your phone. Using the apps voice transcription features, you can speak in your native language and the app would translate it into spoken words of the language of your choice.

I have done my booking by phone, is toll included in the costs?

Your booking confirmation is clear on all the items that are included in your trip quotation. Any city that you plan to visit should be explicitly listed in your trip plan.

While we put all efforts to provide you quotes that are inclusive of toll tax, state tax and other charges for all one-way drops, for round-trip or multi-city trips toll and other charges are not included in your quotation. Its best if you read your booking confirmaiton as that has all details clearly spelled out.

In anycase, your booking confirmation (booking contract) provides complete transparency on what is included in your trip plan and quote.

Is Toll tax included or excluded from my Total fare?

Toll-Tax is charged by NHAI & respective authorities for using National & State Highways.

Your booking confirmation email is clear on the dteails of inclusions or exclusions of Toll taxes, state taxes, parking charges, excess km charges that may apply to your booking.

When Toll taxes are stated as excluded from your trip confirmation email, the guest/customer is expected to pay the toll taxes at the toll booths encountered on your journey. When listed as included, the toll tax is prepaid by the customer as part of their total fare.

For one-way trips, your travel route is well defined and known to us. So as a convenience to our guests/customers we include the Toll tax amount in your booking fare. As a result you do not need to pay anything extra - driver will take care of the toll tax payments as long as you are traveling as per the plans defined on your itinerary (listed in your booking confirmation).

I want to travel by INNOVA only. Is that possible?

You may book a vehicle in our Select tier of service and pick any model of cab that you like.

Or you may book an SUV in another tier and buy the add-on option for requesting a Toyota Innova (subject to availability).

What is the best way to make a booking so I can get the best quality and good price?

We always recommend that you book your trip directly using our app or website. Our best prices are available on our mobile app.Get our app at https://play.google.com/store/apps/details?id=com.gozocabs.client&hl=en. You can pay in advance to reconfirm your booking. If you choose to 'pay later' you will be charged a 'collect on delivery' (COD) fee. Also please be sure to reconfirm your booking in a timely manner. Unconfirmed bookings are subject to automatic cancellations.

Are there any waiting charges?

There are no waiting charges up to first 30 minutes during the trip. At pickup time, your cab will wait for a maximum of 30 minutes. If requested to wait longer (provided the cab driver is able to wait) you will be responsible for waiting charges at the rate of Rs.120/hour.

Can my pet travel with me by Gozo cab?

Pets are allowed, but only if you have specified this at the time of creating your booking. Not all operators allow pets to travel in their cabs so this special situation requires extra attention.

Depending on the route, service tier of the booking and distance of travel additional charges like pet cleaning fee (usually ₹750 for Hatchback/Sedan and ₹1000 for SUV but it could be more or less in your case) may apply to your booking. Also, Pets may not be allowed in compact cars. We love pets and would like to help make the most convenient arrangements for you. Just call us and we will handle this as a special situation and guide you accordingly.

What are the additional charges or hidden charges in Gozo?

There is no hidden charges in gozocabs. We love to maintain transparecy with customers. Additional charges like Toll + State tax always metioned in booking & Parking charges should be excluded.

Why can I not get a quote from Kolkata to Chennai for a one-way trip?

We can give you one way trip around 500 kms after that you need to go for round trip or multicity trip because you may not be able to book a Kolkata to Chennai trip on our website. This is best for a airplane or train trip.

Does a Gozo driver also need a e-pass? Will you take responsibility for generating an e-pass for me?

A customer is required to obtain an e-pass for themselves. As part of procuring the e-pass you may need information about the drivers license and cab details, these will be provided by Gozo once your cab is allocated.

The driver does not need a special e-pass issued for them. The drivers information is already mentioned on your e-pass. Gozo cannot apply or secure an e-pass on the customer's behalf.

Why did the driver turn off the ac?

As per our T&C ac should be turned off while travelling through hills. It is only to make the vehicle travel smoothly .

I want bus for 25 passengers.

We are very sorry, we do not provide buses. The largest vehicle we can provide is a large passenger van (also know as Tempo Traveler) which can accomodate upto around 20 passengers. If you want we can arrange a quotation for you for Tempo Traveller but we are unable to provide buses. Our specialty lies in AC cabs for passenger transport.

I will not provide my email or phone number, I just want to know estimated fare for a trip?

A booking quotation is much more than just a number. Our booking quotation includes details like inclusions, exclusions and fare breakdowns & details. In addition, there are various terms that we want to share with you to ensure complete transparency of the quotation and this goes beyond just the estimated fare.

We need your phone number and email id to be able to generate a quote for you. Our quotations are sent via email and we provide you a price lock on our quotation for a fixed period of time. By having your contact information we can ensure that we are providing you not just the best price at the time you ask for it, we are also promising to save that price for you until your price lock ends.

A written quotation also ensures that you knwo what we are quoting for and this avoids confusion. You may rest assured that we have a strict no-spam policy and we do not sell your phone or email to any third party. Your contact information is safe with us and is only used by us to provide you the best travel & transport services you willl find anywhere in India.

Can you guarantee a particular cab model for my trip?

You may choose the exact model of your car if you book service in the "Select" service tier.

For Value and Value+ service tiers, we can only assure you a category of vehicle
While we can take in a request to arrange for the model of car you request, we cannot guarantee the availability of a specific model or configuration of vehicle. Read your booking confirmation for detailed terms of your specific booking.

Can we do sight seeings while travelling through other cities on a one-way trip?

One Way trips are simple point to point journeys that are run on a tight schedule. A driver who is taking you from City A to City B is already scheduled for another pckup in City B. So, no unscheduled deviations or stops or detours are permitted on a one-way trip. Your one-way journey may be cancelled by the driver and the fulll cost of the trip will be payable by you if you choose to add unplanned stops, detours, waypoints or sight seeing detours to your one-way journey. Please read the detailed terms in your reservation confirmation email and also on our website.

What happend if cab is not available for my last minute trip?

Cab availability is deeply affected by demand. We encourage you to always book atleast 1 week before your day of travel. By booking atleast 1 week in advance, you can get our best price and also be assured to get a cab assigned to your trip.

Booking prices rise very fast as demand goes up and supply goes down. There is very high demand for licensed/commercial cabs for same or next day travel and in such cases we may not be able to provide you the best rate and sometimes we may also not be able to allocate a cab at the last minute.

Can I carry electronic goods in cab?

As per RTO requirements, our cabs are only passenger transport vehicles and may not be used for Goods transport. If you are carrying electronics for personal use like laptop etc, you may sure travel with that. However, please refrain from carrying products like TVs or other items for the purpose of transporting goods. This is not permitted and you may find yourself at odds with local law enforcement and you shall bear the responsibiity for such actions.

How can I check my Gozo Wallet balance?

You can see your Gozo coins and wallet cash on our website. Simply log in at www.gozocabs.com, select " My Profle " then click on " Check Balances ". Your Gozo coins & Wallet cash details will show on that screen.

I will not be travelling. I only want to send a few things. I have a cartoon box, sack of utensils along with 1 bag that I need to send from one city to another. Can I send it in your cab?

Sorry, as per RTO rules we are unable to transport items in the cab other than luggage and personal items. Cabs are not allowed to be used for transporting goods of any type if not accompanied by the owner or person responsible for those items.

I want a taxi on a sharing basis. Will you provide it to me?

Starting October 2018, we have introduced our Gozo Flexxi SHARE service. You can now rent a seat in a outstation cab provided by Gozo. Visit www.gozocabs.com/GozoSHARE to learn more.

Simply start to create a booking and select the Gozo Flexxi SHARE option when selecting the Car Type. Renting a Gozo Flexxi SHARE for outstation travel is sometimes even cheaper than booking a bus ticket and almost always the fastest way to get there.

I want to make a booking for a round-trip with Gozo cabs, can I do that?

Gozo cabs specializes in inter-city transportation and focuses specifically on providing quality service at fair prices. You can make reservations on our platform (web, mobile app or helpline/phone) for one-way, round-trip or multi-city trips.

We have also started to service Airport transfers at all major airports across India. So you can now use Gozo for chauffeur driven airport pickups and drops from all major airports in India.

We will be landing at Bangalore airport and then want to go Cochin? Should I prebook my car or book after landing?

Normally it takes us between 1-2hours to arrange a car. We suggest pre-booking ahead of time so it gives an opportunity to arrange a car and driver for your trip.

What advantages do I get by booking in advance?

What is the earliest I should make a reservation with Gozo?

Will Gozo drivers take detour per our request?

Are driver charges / driver BATA included in the price? Do I need to arrange for the Driver's food and accomodation during the trip?

The drivers daily allowance charges are included in the quoted price. Driver will take care of his food and accomodation. You need not arrange that. Some customers tip the driver for their good service but that is upto your discretion. Please be sure to rate your driver at the end of the trip. Based on your rating, Gozo drivers can receive a cash bonus from Gozo when they provide 5 star service.

Can I book cab by calling customer support?

Of course you can do that. Prices for items (products or services) that are ordered with assistance from a team member may be priced slightly higher than the prices on self-service platforms (website or mobile apps). These support facility charges are included in your order price to cover the costs of the support facilities & personnel involved in enabling such orders. Upon cancellation of such (assisted) orders, applicable support facility charges shall not be refunded. These costs are already incurred by us as part of providing the support facilities and hence these charges shall be added to the cancellation charges applicable to your order upon its cancellation.

How many people can travel per taxi?

Our seating configurations are listed when you are making a reservation. We typically list seating capacity as X +1 where X = number of passengers and the +1 is the chauffeur / driver.

How is Gozo different from other cab or car rental services?

Gozo is India’s most trusted chauffeur-drive transport solution, designed to solve the challenges of long-distance travel in India. Unlike others, Gozo provides a reliable, consistent experience across 7,000+ locations. We handle the entire journey with vetted drivers, well-maintained AC cars, live ETA tracking, airport coordination, and multilingual driver-guides in many regions. Our transparent pricing, 24x7 concierge service, and commitment to customer-first service mean you can focus on enjoying your trip while we manage the logistics.

Is Gozo the cheapest option for outstation travel?

No, and that’s by design. Gozo prioritizes reliability, safety, and a seamless customer experience over being the lowest-cost provider. Every Gozo trip includes a professionally vetted driver, a well-maintained AC vehicle, and concierge support from booking to drop-off. We ensure value—not just in price, but in the quality and predictability of your journey.

Pricing

Why is Gozo's one-way fare on a package rate basis. Most other providers quote cabs on a per km basis rate.

Unlike other providers, Gozo provides one-way fares. One-way transport is not provided based on per km rates as it depends on our ability to be able to offer a rate that is better than the per km basis rate. In addition, Gozo's business model is one where we focus on providing full upfront pricing transparency, 24x7 support and pre-verified cabs. As a result of this we focus on providing a specialized quotation on a per booking basis as opposed to per km pricing.

Sometimes I find Gozo's prices are slightly higher compared to other companies on the same routes

Price is what you pay and value is what you get.

At Gozo, we focus on delivering the highest value for a fair price. In addition, our quotes are transparent with no pricing surprises later. Our philosophy is to not just get your business today but to get it forever after.

Sure it is possible that you may get a quote lower than ours, and thats where its important that you compare apples to apples.

When looking at a lower quote, here are some pricing traps to watch for...

Is the vehicle commercially licensed (YELLOW NUMBER PLATE) and driver commercially licensed? You do not want to travel in a private vehicle. Its not only illegal but also unsafe to use a private vehicle instead of one with a commercial permit
Private vehicles are either uninsured or inadequately insured, lack commercial permits, evade paying tourist taxes and fees and may be using drivers with questionable driving experience or records.
Most companies will low ball you with quotes that only include base fare and may quote too few included kms for your trip. (That's a classic bait and switch scam)
Those providers would add on daily driver allowances, state taxes, toll taxes, excess km charges to your final bill and extort you for far more money than you had expected. This will lead to a unpleasant experience. Gozo always provides you a written quote (our confirmation email has all the details...read it carefully) and its best that you compare our written quote with theirs.

Transparent apples-apples comparison is best when you are comparing Gozo's pricing with others. You will find that in 99% of the situations, you not only save more but also have a great experience with Gozo. With Gozo you get a good price and great value.

Why the price keeps on changing ?

Sir/Mam , the price of a cab depends upon the availability and demand of the cab in that particular route for that particular date

Why is Gozo's one-way fare on a package rate basis? Most other providers quote cabs on a per km basis rate.

Is Gozo the cheapest option for outstation travel?

We don’t aim to be the cheapest—we aim to be the most reliable and customer-focused. Our pricing reflects the value of the service we provide: safe, vetted drivers; clean and well-maintained cars; consistent experience across 7,000+ locations; and a friendly concierge team that is here to help when you need it. With Gozo, you get what you pay for—dependable service, upfront pricing, and support with a human touch.

Creating or modifying a booking

I am unable to provide my exact pickup address, as it is not showing on your app/web. However, I am able to see my address in google. Please help.

Gozo's system requires our travelers to provide their street addresses for the pickup and drop locations. If for some reason, the Gozo system does not recognize a street address you are typing, you may type an address that is close-enough (within a few hundred metres) or you may click the icon on the right side of the address checkbox and place a pin at your desired location on the map.

How can I add a Special Request like a Women Travelling / English Speaking Driver?

You can provide us the requirements and we will update the same in the booking.
We then add special request in the additional informations to make the vendor & driver aware.

How can I add my exact pick up and drop address ?

You need to mention the exact pick up and drop address while paying the advance amount for confirming the booking.

What precautions we are taking during the Covid-19 situation?

Sir/Mam, our cabs are being sanitised before starting the trip and after completing the trip with that the driver wear mask and gloves and carries a extra pair with them always

Can I request my taxi to be waiting at a place (e.g airport or street intersection)?

We require the the pickup address be a business address or a well known address. For the security of the driver, we do not accept 'street intersections' as pickup addresses.

How and when do I get the driver and cab details ?

For each booking, We provide you with a URL in your confirmation email.
Your cab and driver detail will be listed on this URL as soon as the cab and driver are allocated for your trip.
This URL is your goto location for all information and updates regarding the booking.

How can I edit my existing booking?

Please login to the Gozo website. Go to the My bookings section and you can make changes to your booking directly on the website by selecting the specific booking in booking history list. You can change your pickup date, time or add special instructions into the TEXT BOX.

How do I get confirmation about our booking?

As soon as you create a booking with us, you will receiving the booking confirmation via email and/or SMS.

Please make sure your correct email and mobile phone information is entered under your profile on GozoCabs

I want to make a booking for a round-trip with Gozo cabs, can I do that?

I'm going from City A to city B for x days. During that time I will travel to neighboring cities from city B - is that all included in my quoted kms?

You have taken the vehicle for the allocated amount of kms and you are free to use the vehicle for that allocated amount of kms as specified in your booking confirmation.

Any trips you make outside of the cities listed in your itinerary shall be chargeable at a higher rate per km.

As a best practice, we require that all the cities that you plan to visit should be listed in your written trip confirmation provided to you by Gozo. This way you have complete clarity on the pricing for the trip and the driver and operator have received proper communication regarding your trip plan. Our model ensures that there is no confusion and the price quote you receive from Gozo takes your entire trip plan into account. By using this best practice you can avoid any surprises in terms of additional charges for kms driven or changes to itinerary.

I'm hiring a car from Gozo. In the kms quoted on my fixed quote can I use the car for local travel before I leave the city?

Gozo specializes in intercity / outstation transportation services all over India. Each state has different rules and requirements for use of tourist vehicles. In addition, there are restrictions placed on where tourist vehicles can travel to based on rules set by local unions or city ordinances.

All vehicles you hire are quoted with a fixed amount of kms associated with the exact itinerary listed in your confirmation. Usage of the vehicle outside of the documented itinerary and/or beyond the listed kms may be subject to additional charges. Your use of the vehicle is limited to the activities that are clearly listed on your booking confirmation (booking contract)

Example 1: If you are traveling from City A to City B and back, then you may use the vehicle to leave from City A, goto City B, travel within City B (as long as its within the quoted kms) and return back to City A.

If you wish to make short trips outside of City B to points of interest or tourist sites in towns/cities neighboring to City B, this needs to be first clearly listed in your trip plan. If its not listed in your trip plan this activity is not included and will be chargeable as extra. The rate per km that gets billed will be higher for hilly roads vs flat terrain

Example 2: If you are taking a one-way transfer from city A to city B, then you can only take the vehicle from your pickup address to your drop address. Any intermediate pickup points (pick a friend, drop a friend etc) will need to be specified in your booking confirmation (booking contract) and would be separately billable if not listed on the contract.

We care for our customers and work hard to meet all your requests. We want you to have a special trip or vacation. Simply give us a call and we will work with you provide you the best solution for your needs.
For all queries, please contact us at info@gozocabs.com or simply call our help line

Example 3: If you are hiring a vehicle for a round trip from City A to to City B and back to City A, you must let us know if you desire to use the vehicle for local sight-seeing in City A (city of departure). We need a clear itinerary of your plan so it can be documented & communicated to the driver

Any use of the vehicle outside of what is documented in your trip itinerary is considered unauthorized and may be subject to additional charges.

If I book a round trip or multi city trip will the driver and cab will be with me till the end of the trip ?

Yes sir/mam, in case of round trip the driver will pick up you from the pick up City and will stay with you for the entire trip as well as he will be taking you for the sightseeing too and at the end he will drop you in the drop city .

How can we notify Gozo that we have elderly travelers in the vehicle?

We encourage you to make a note in your reservation under the additional requests section. We try our best to accomodate all additional requests but cannot commit to it for each reservation. This is why having your reservation and additional requests ahead of time helps us make the proper arrangements.

Promotions

Can I use Gozo coins and a promo code at the same time?

No. Promo code & Gozo coins are both promotional credits. You may only use one at a time.
You may however use a Promo code to get a discount and subsequently pay for booking some cash/funds from your Gozo wallet and remaining from another source of payment like credit or debit card..

How do I redeem Gozo coins?

When you are creating a booking on our mobile app or our website, on the last page at the tme of making a payment, you get the option to redeem Gozo coins. You may either use a Promo code or redeem Gozo coins on a given booking, you may not do both.

Cancellations

Are there any cancellation charges?

We understand that plans do change. Each booking has its own cancellation policy and your cancellation terms are detailed in your booking confirmation email. On most bookings, there are no charges for cancelling a trip upto 24hours in advance.

You may cancel your reservation by logging onto www.gozocabs.com and and cancelling your reservation directly.
All bookings cancelled less than 24hours before a pickup shall be subject to a cancellation charge.

How can I cancel my booking with Gozo?

You may cancel your booking at anytime. Cancellation charges will apply or not apply in accordance with your applicable cancellation policy. Our cancellation policy varies for the various service classes at Gozo.

Please DO NOT CALL the helpdesk / reservations desk for cancelling bookings as these bookings cannot be cancelled by the representatives. You need to login to your account either in our mobile app or on the webiste to cancel your booking.

I want my refund in my direct account .

As per our policy , refunds are automatically provided to your Gozo Wallet. You can use the cash credit in your Gozo wallet without any restrictions on a future trip. If you do prefer to receive the refund in your bank account, you may request us for such a refund after the cash amount refunded from your booking is reflected in your Gozo wallet. . For any further query, kindly send us a mail at accounts@gozo.cab

Shared cabs

I want a taxi on a sharing basis. Will you provide it to me?

What is Gozo Flexxi SHARE?

Gozo Flexxi SHARE is our way to help you to save money for your one-way rides. If you are willing to share your cab with others, you simply book a car for yourself and then offer it to other travelers as a Gozo Flexxi SHARE ride. By doing this you are saying ? ?I?m going for sure. If others can ride with me, I will save money. If not, I?m going anyways?

How does Gozo Flexxi SHARE work?

If you are paying for a full car and not using it, why not offer 1 or more seats to others to share the cost. Gozo will list your cab ride as a Gozo Flexxi SHARE ride.Once you offer your cab booking as a Gozo Flexxi SHARED ride, we will start to find other riders to share the ride with you. You become a Gozo Flexxi SHARE Promoter.You are responsible for the full booking amount to Gozo. As we find other riders, we will continue to reduce your fare.Gozo will take care of taking payment from the Gozo Flexxi SHARED riders. Gozo Flexxi SHARED riders pay for their seats in full and can cancel upto 36hours in advance for a full refund.On the day of the trip, the Gozo Flexxi SHARE promoter gets picked up at their address. All Gozo Flexxi SHARED riders are picked up at a fixed defined location that will be provided to you after picking up the Gozo Flexxi SHARE promoter.Upon reaching the destination, all riders are dropped at their destination address.Everyone saves money with Gozo Flexxi SHARE.

What is the benefit for Gozo Flexxi SHARE riders?

You can buy a unused seat in a AC taxi that's hired by someone else, all at the price of less than a bus ticket. So if you are looking to travel to a specific destination for a real cheap price and have flexible plans then simply setup an alert for a Gozo Flexxi SHARED seat and buy it as soon as one that matches your needs becomes available

What is the benefit for Gozo Flexxi SHARE promoters?

If you are renting a taxi to a particular destination and have empty seats in your hired taxi you can offer those unused seats to other riders and make money. As the seats you offer are purchased by other riders, we will give you a credit which can be applied towards your booking or can be redeemed for future use in Gozo coins.

Can I pay the driver cash for a shared cab booking?

No, for Gozo Flexxi SHARED bookings you must pay your portion of the payments in advance. Both Gozo Flexxi SHARE promoters and riders pay for their seats in advance of the trip.

As the Gozo Flexxi SHARE promoter, Can I reschedule my trip time?

Once a Gozo Flexxi SHARE trip is scheduled and Gozo Flexxi SHARE riders have purchased their seats, it's not going to be possible to reschedule the trip to avoid inconveniencing the co-travellers.

I'm a Gozo Flexxi SHARE promoter, can I get cash back instead of getting credit applied to my booking amount?

Sorry. As a Gozo Flexxi SHARE promoter, your price for the booking keeps going down as your infused seats are sold to Gozo Flexxi SHARED riders. We offer you the option to get this credit spoiled to your booking amount or to be added to your account in the form of Gozo coins which you may redeem towards future travel. You will be given a 15minute time-window to join the other Gozo Flexxi SHARE travelers at the pickup point. You will also have the drivers phone number so you can coordinate with him as well. The car will wait for you only during that pickup time window given to you.

Why do I have to sign in with my Facebook profile when booking a Gozo Flexxi SHARE?

We require that you use your own social media account to login when booking a Gozo Flexxi SHARE. We use this to inform Gozo Flexxi SHARE riders about who their co-riders are going to be. At the time of start of the trip, the driver or co-riders may require you to provide your identification. If you fail to identify yourself, you may be prohibited from continuing with your ride and shall not be eligible for a refund.

What are the other terms and conditions for booking a Gozo Flexxi SHARE?

All terms and conditions for Gozo Flexxi SHARE are listed at www.gozocabs.com/terms-GozoFLEXXI

How do you collect toll from every person in the shared taxi?

The toll and state tax amount is split across all the travelers in the shared cab. So with 4 travellers, the toll is divided by 4, but if there are fewer than 4 travelers your share of the toll and state tax will be higher.

I have booked a Gozo Flexxi SHARED seat, how long will the car wait for me?

You will be given a 15minute time-window to join the other Gozo Flexxi SHARE travelers at the pickup point. You will also have the drivers phone number so you can coordinate with him as well. The car will wait for you only during that pickup time window given to you.

What is the cancellation policy for Gozo Flexxi SHARE?

You may cancel your Gozo Flexxi SHARE ticket anytime 24hours before start of you trip. If you cancel within 24hours of your pickup, cancellation charges apply. If the trip is cancelled within the last 12hours of your pickup time, you may cancel with no refund. Please refer to Gozo Flexxi SHARE Terms & Conditions for the terms of your booking.

Why do I have to sign in with my Facebook profile when booking a Gozo Flexxi SHARE?

Need help

My driver overcharged me during the trip... How can you help me?

Please send us full details of your experience by email at info [AT] Gozocabs [DOT] COM
Mention your booking ID and whatever details you have so we can gain full context of the matter.

Our Customer advocacy team will get involved and help address the situation expediently.

What if Driver asks me for extra payment? and I do not agree...

Normally the driver will not ask you for any payment beyond the amount that is listed in your booking confirmation.

If the driver asks you for additional payment claiming extra kms driven or tolls or parking charges, please always ask the driver to provide a 'duty slip' with the details of the payment being requested.

If you feel that the charges being requested are not justified, you may call our service center and ask them to resolve the situation.
If you end up having to pay the driver but do not agree with the charges, please take a picture of the 'duty slip' detailing the payment and send it to our team at info@gozocabs.com and include your booking confirmation. Our team will address the issue with the driver / taxi operator and help resolve the situation.

I left something in the Gozo Cab, how do I report the lost item so you can help me get it back.

We?re sorry that you left your belonging in the car. We will try our to search for the item and if found we will contact you on how to best get it back to you. Typically the item will be sent to you by post at your cost of the courier service. Please visit https://support.gozocabs.com/open.php and open a new ticket, use help topic lost and found. This will get us what we need and we can start a lost & found inquiry for you.

How can I get a bill/receipt for my trip?

Invoices are automatically generated and the link to your invoice is sent to you in your booking confirmation. Once your booking completes, any extra charges collected by the driver shall also be reflected in the same invoice. just visit the link provide in your booking confirmation for the final invoice of your booking.

If you have lost your confirmation email or cannot find it, your invoic can be retrieved by logging in at www.gozocabs.com. Go into the My bookings section, select history and you can generate the invoice/receipt for any past trip.

Corporate account

Our company employees travel regularly. Who do I contact for tie-up?

Please write to us at corporateaccounts@gozocabs.in

Tap here to learn more about our business travel program

What if...

What if my cab shows up late?

We are proud of our on-time performance but sometimes delays do happen.

If the nature of your booking is time-sensative ...involving an airport pickup/drop or meeting at your destination, please budget for additional travel time (usually add 30mins for traffic delays for every 2 hours of estimated travel time) and also let us know of this as a special request when making your reservation.

We will make additional efforts to ensure that we're vigilant and ensure a safe & punctual transit for you.

if for any case, your cab is delayed and you have to cancel your reservation we will issue a full refund of any payment that you may have made in the form of advance towards the taxi reservation

What if my taxi does not show up?

It is extremely rare to have a situation where the vehicle does not show up at the scheduled time. Such an event is generally the result of unavoidable circumstances like inordinate amount of traffic, heavy rains, traffic blockades or vehicular breakdowns to name a few.

In such situations, we usually are notified by the driver and taxi operator at their first opportunity. We in turn do our part in keeping the customer aware of the situation as soon as we find out.

If you choose to cancel the trip - due to a delay on our part, we will waive off last minute cancellation fees. We earnestly work to avoid any such delays and work to ensure a 100% on-time performance. If you do have such an experience, we will work to make it up to you and earn your business for the future.

As always, your feedback is welcome. Write to our customer-advocacy team at customeradvocacy [AT] gozocabs {DOT} in and we will act on your feedback so we continue to get better every time.

What if the cab breaks down during the journey

All our taxi's are regularly inspected along over 30 different points.

However, breakdowns cannot be anticipated and do happen. In those cases, we expediently arrange a backup cab to ensure that your travel plans continue uninterrupted and with the least possible delay.

What if I have a lot of luggage to be carried during the journey?

When making the reservation, please be clear on your requirements. You have the option to specify number of passengers, number of small and large luggage pieces and any special requests.

Our goal is to provide you with a quality service at a fair price.Information you provide us enables us to find the right vehicle that matches your requirements.When you request a vehicle a vehicle with carrier, we try our best to arrange it but may not be able to sometimes.

A vehicle with carrier will also imply an additional cost of Rs. 150/- per day of the trip.

What if driver asks for additional amount & stop the cab in the middle?

Our drivers are well trained & registered with local authorities. We have strict policies to which they must abide or risk being blacklisted on our platform and also possible penalties . We can assure you no such incidents may take place. Moreover, we have a 24x7 customer support team which is hear to help should you have any problems along your journey. Please always make sure you read your reservation in full detail. Gozo strives to provide you with fulll transparency of all costs to avoid any miscommunication or wrong assumptions on inclusions or exclusions for your trip.

What if cab breaks down in the middle of the trip?

Our cabs are regularly inspected for wear & tear and maintenance. If a cab does breakdown before or during a journey (and these things to happen sometimes), we will arrange another cab for your travel. In such scenarios, your travel schedule may be negatively impacted. We encourage our customers to plan for such possibilties like cab breakdown, excessive traffic on route which may delay your travel plans. So if you are planning on a time sensitive journey, please plan on leaving at a time such that you would be arriving well in time even if you are to experiencd delay due to such unforeseen events. Gozo does not take responsibility for trip delays as these are beyond our control.

What if Driver asks me for extra payment? and I do not agree...

Last-minute travel

we will be landing at Bangalore airport and then want to go Cochin? Should I prebook my car or book after landing?

Normally it takes us between 1-2hours to arrange a car. We suggest pre-booking ahead of time so it gives an opportunity to arrange a car and driver for your trip.

I had booked a cab with another provider but that car has not shown up. Can Gozo help me?

We encourage all our clients to make a reservation as soon as you become aware of your need to travel. We offer multiple cancellation options so you have the full flexibility you need to adjust your travel plans.

However, should you need to book at the last minute, our technology platform can enable you to get insight on real-time pricing from the taxi operators in our network. We call this technology "Gozo NOW". Pricing is subject to inventory availability and can sometimes be very high or surprisingly low. Gozo NOW is great if you are the kind of traveler who will travel only if you get a super awesome price. You can certainly try for last minute deals this way.

Payments & charges

Do I need to pay any extra amount apart from the one listed here on website?

No, the amount listed on our website/your booking confirmation is the final amount you will need to Pay. Our quotes are completely transparent and we list all the applicable charges upfront.

Most our trip quotes are inclusive of the toll tax, state tax and other charges.
For all quotations, Parking charges are NOT included and the guest will be liable to pay charges for parking wherever applicable.
Parking charges are typically Rs.150-300 in the case of most airport pickups.

How much I need to pay advance to confirm the booking?

To confirm most bookings we require that you pay 25% in advance of the total booking amount. In some routes or service categories, the advance amount requirements may be higher or lower and this information is made clear to you at the time of booking. In all cases, The remaining amount you need to pay to the driver as cash.

Why would I pay for airport parking charges, I didn't ask for the driver to come early ?

At most airports, cabs are not allowed to wait at the curbsite to pickup the customers. Instead, the drivers must park the vehicle at the airport parking lot. Many airports also require that a vehicle entry charge be paid by vehicles entering the airport. As per the terms and conditions of your trip, these charges are to be borne by you.

What are the online payment options you have?

You will get four options for online payment like Mobile Wallets (Paytm, Pay U money, Mobikwik), Credit Card / Debit Card, Book Now Pay Later (LazyPAY Credit, ePayLater Credit) & Net Banking. In addition, you can pay for a booking using your Gozo wallet

Do I need to pay any extra amount apart from the one listed here on website?

No, the amount listed on the website is the final amount you will need to Pay. Our quotes are commpletely transparent and we list all the applicable charges upfront. Most our trip quotes are inclusive of the toll tax, state tax and other charges.

For all quotations, Parking charges are NOT included and the guest will be liable to pay charges for parking wherever applicable.
Parking charges are typically Rs.150-300 in the case of most airport pickups.

I want to pay for my booking in full cash.

Unfortunately, we do not support 100% cash transactions. At the time of making the booking you must make an advance payment to confirm your reservation. The remaining / balance amount may be paid to the driver in cash.

Ratings & reviews

Why does GozoCabs only request reviews to be put on Google & TripAdvisor and not any other website?

As a company policy, We do not respond to reviews or complaints on any other forum outside of GozoCabs or Google or TripAdvisor as we have no way to confirm that those are from real users or real feedback. We shall respond to reviews only on these 2 external sites as we know these sites have strong policies against fake reviews. We do not respond to reviews that are posted on sites other than Google or TripAdvisor. Gozo is making a huge difference in the industry with its service and there are some people who do not like what we are doing in terms of offering good quality, transparency and at great prices.GozoCabs is very focused on delivering a solid user experience and we are very proactive about Customer service. Any customer who has a service complaint or appreciation about us is requested to directly contact or customer advocacy team first at GozoCares [at] GozoCabs [dot] in or if you are not satisfied with our response, you can post your reviews on Google or TripAdvisor. Our customer accuracy team will take care of your needs and ensure we address the issues reported.

Why has GozoCabs boycotted the use of MouthShut.com?

In our interactions we have found various websites, particularly Mouthshut.com to be filled with biased reviews targeted at getting Gozo to work in a "pay to play for better reviews" model. We are do not endorse such practices and have boycotted such websites. We have had direct experience particularly with MouthShut.com where we have been invited to "pay" to get our reputation "fixed" on Mouthshut.com.We work hard to treat our customers well and prefer to show you the real picture as seen on unbiased platforms on Google & TripAdvisor.

I see there are some bad reviews for GozoCabs online. Why is that?

You may find some bad reviews about us but we are making a huge difference and there are many people who do not like what we are doing in terms of offering good quality, transparency and at great prices.
See reviews for Gozo on reputed websites like Google reviews or on TripAdvisor. We respond to reviews only on these 2 external sites as we know these sites have stringent policies against fake reviews.

As a company policy, We do not respond to reviews or complaints on any other forum outside of GozoCabs or Google or TripAdvisor as we have no way to confirm that those are from real users or real feedback.

GozoCabs is very focused on delivering a solid user experience and we are very proactive about Customer service.
Any customer who has a service complaint or appreciation about us is requested to directly contact or customer advocacy team first at gozocares@gozocabs.in or if we have not responded you can post reviews on Google or TripAdvisor.

Our customer advocacy team will take care of your needs and ensure we address the issues reported.

Health & safety

Will driver carry Covid19 test negative report?

"Due this pandemic situation we are taking care of customers more & more. s health always comes first so every time the car is going to be sanitized at the customers premise in front of traveler also after customer leaves the car.
Drivers are also well professional and wear mask entire the journey. He will take all precautions for a safe journey.
As per Government rules Aarogya setu app is installed in driver's phone all the time.
We will maintain all instructions of Government because your satisfaction & safety comes in the first priority for us."

Has the passenger count barrier during Covid has been removed?

There has been some relaxations, but still we are allowing max 3 passengers in Sedan & 4 in SUV as per the State wise guidelines furnished by Govt. of India

How safe are the drivers for single women travelling during night?

We pre-quailty and pre-filter our drivers. We have background data on our drivers and in most cities/zones we also have police verifications for our drivers on file.

In addition all our drivers are well trained & are requried to follow a specific safety and courtesy protocol. We can assure you optimum security with them. Moreover, we have 24*7 customer service, if you feel unsafe or threatened you can contact us right away. Always have the Gozo consumer app installed before you start your journey, you can initiate an SOS event in the case of an emergency which will notify our 24x7 dispatch center and also simultaneously notify your designated contacts with your 'phones location'.

If I travel with senior citizens do I get safe drive confirmation from gozo?

Gozo drivers are trained and are required to follow all applicable traffic laws. If you have senior citizens or kids or women traveling in a Gozo cab, you may make this special note in your reservation and our support team can follow up with the customer during the journey.

Additionally. Our apps provide you the usual safety facilites and features like trip tracking, SOS alerting and alos the ability to notify 'loved ones' in the event of a emergency alert being initiated by the customer in the consumer app.

Roads can be dangerous and accidents do happen all over the world. This is why Gozo recommends that all our passengers wear a seatbelt when traveling in Gozo cab. Seat belts have been found to save lives in many situations which could have turned fatal had the passengers not worn a seatbelt.

Taxi Operators & Suppliers

Can I add white plated private cab in Gozo?

Gozo only works with operators who can provided licensed commercial cabs. We do not onboard operators who have white-plate vehicles. Only operators with yellow-license plate vehicles may join Gozo.

How do taxi drivers benefit from being a travel partner?

Our taxi operators are continously meeting with new clients who need help. From time to time when a taxi driver is unable to drive a customer to a specific destination, they go ahead and create a booking for the customer in the Gozo platfrom. By doing this, the customer receives reliable service. The booking that is created becomes a revenue opportunity for another taxi driver in our network. For all bookings created by our taxi operators (as travel agents), Gozo drastically lowers its platform use fees as our way to extend support to our taxi driver community to make more money.

Why does Gozo have a penalty system

Gozo's vision is to be the most trusted platform for travel & tourism. We provide customers with quality cabs at best possible prices. We keep our operating costs so we can provide the best prices to custoemr and the highest money making opportunity to taxi driver partners. For partners our guidelines are simple - (1) Be on time for pickups (2) Provide great customer service - clean car, polite behavior, be honest with the customer & follow the law (3) Grow your business, make money by abiding to these guidelines. Our promise to you is - better your services, the more business you will get from the Gozo platform. Sometimes our partners violate the above guidelines and that causes bad experience for customers, hurts Gozo's reputation and even hurts other partners who are following guidelines. As a disciplinary measure, we apply penalties to those who violate guidelines. We compensate partners with in Gozo coins when they follow guidelines and get great cusotmer ratings. Good partners make mistake sometimes but they can easily pay for those using the Gozo coins they have earned (does not affect your pocket). But bad behaving partners get penalties and eventually get blocked by our system. The ultimate goal of penalties is to encourage good behavior from taxi partners, follow guidelines so you can get the best ratings from customers and grow your business. Always remember, travel business is a service-oriented business. Business grows for those whose service is best. Gozo has teams for customer & vendor advocacy. We realize sometimes customers are not completely right either, so these teams help by listening to the customer & the taxi partner (vendor) and help mediate to a reasonable solution. Taxi partners should remember, Gozens work hard to enable a fair, honest and amazing experience for customers & taxi partners for every ride, every day.

What system does Gozo have in place to encourage good behavior from its taxi operators and drivers

Gozo encourages its taxi operator partners in many ways. We know that Gozo's is in your success... (1) We have a Gozo coin credits system using which we provide Gozo coins to vendors and drivers. Gozo coins can be used to waive off penalties or claim as cash bonuses(2) Taxi operators who have a higher dependability score (few cancellations, high on-time arrival and good ratings) receive bookings at higher rates compared to other taxi partners(3) Smaller taxi operators who operate 1-2 cars get higher preference on their bids. (4) Taxi operators who brand their car with gozo stickers also get incentives. Ask us about 'bid boost'

What is the benefit for individual taxi owner to work with Gozo

When we started Gozo, we observed most of the taxi bookings across India were done with travel agents. In most of these cases we observed that the customer paid a hefty fee to the travel agent but little of that money actually made it to the taxi owner/driver. So we adopted a model where any taxi owners can work directly with Gozo and get business continuously as long as they provide good customer service.When you work with Gozo, you get access to business every day. There is enough business opportunity for everyone. Simply focus on providing a great experience at your best possible prices. We want our partners to make money so we're constantly learning from your bids and adjusting the prices we show customers. Simply ask for the prices you need and if they are aligned with market prices we will keep sending you the business.

How can I get help from the Gozo field operations team

You can communicate with our operations team by opening a call-back request from your partner app. In addition we request all taxi operator partners and drivers to join https://t.me/GozoCabsPartners so you can keep in touch with us for latest updates.

What kind of training is available from Gozo for its taxi drivers

We understand that continuous training is very important to remain upto date on the latest improvements and changes in the Gozo platform. We regularly send out training and update videos to our Youtube channel https://www.youtube.com/Gozocabs so that drivers and partners can watch the training at their own convenient time.

What are the requirements for taxi owners when they are serving a trip on the Gozo platform

Once you have an approved driver or cab, the requirments are simple - (1) use the Driver app to serve bookings (2) Arrive on time at the pickup location with the same car and driver. (3) Make sure car is clean and sanitized (4) Start/stop/pause trip using the app and continue to use the app for the entire journey. (4) Any issues you can request a call back from driver app for quickest response while on trip. (5) Make sure you are providing good customer service and getting a 5 star rating for your trip

What is the benefit for taxi drivers when they refer other taxi owners to work with Gozo

When taxi operators refer other taxi owners to attach with Gozo, we give you free Gozo coins (after the taxi driver you referred has completed 5 trips with Gozo). You can use the Gozo coins as adjustment against any penalties or even redeem it for actual cash. *conditions apply

I was wrongly penalized by Gozo, how can I dispute the penalty

Gozo will only apply a penalty to your account if you are in violation of our operating guidelines. If you feel that the penalty applied was unjustified, you may dispute the penalty in your partner app. When you dispute the penalty please provide a clear description of why you think the penalty was wrong and provide any supporting proof to support your claim. We will create a call-back request for your vendor advoacy team to follow up on your case.

Contacting the Gozo team

Whats the best way to contact Gozo Cabs?

For sales - Tap contact on gozocabs.com and request a callback

For support - visit c.gozo.cab/help or write to info@gozocabs.com

While on the trip, you can directly chat with our team using the Gozo Cabs app

c.gozo.cab
Gozo Cabs | Helpdesk
customer support platform

I need a callback from Gozo.

Quickest way to get a callback is to request it after you login at gozocabs.com and tap "request a call". Customers with existing bookings are get priority on our call back queue, so be sure to give a valid booking ID and you will be added to our high priority queue for callback. If your booking ID is not valid, you will be added to our normal callback queue. Please be aware that sometimes our call load is very high and that it may take us sometime to be able to call you back. At this time, we can only call out to Indian phone numbers (country code: +91).

Corporate & B2B Travel partners

What price incentives do I get with I work with Gozo as a corporate partner or a travel agent?

Gozo provides discounted prices to its travel agent, corporate & reseller partners. A travel partners referral/ commission rate or discount that they receive from Gozo is directly related to the partners total completed bookings volume over the previous 15 days. Partners who drive large volumes of business into the Gozo network receive the highest discounts. Our systems calculate your parnter compensation on each booking and its available to you on your travel agent partner portal.

What price incentives do I get with I work with Gozo as a corporate partner or a travel agent?

What are the different types of travel partner relationships Gozo offers and what discounts do I get for becoming a travel partner?

Depending on the travel partners preference, you may either open a corporate / travel agent partner account or a authorized reseller account with Gozo. The incentives offered to all partners are based on the volume of business completed under the partners account. The incentive for the Corporate & Travel agents is directly applied as a discount to the bookings created under their account. The incentive for Authorized resellers is applied as a credit back into their Gozo account upon completion of the bookings.

Do you issue a credit line to travel agent partners?

As a company policy, we do not extend any credit lines to our travel partners. Our travel partners work with us on a recharge model. As a travel partner, you may add funds to your travel profile and use those funds to create any bookings through our platform. In the event that you cancel a booking and a refund is due to your, we credit those funds directly back into your travel partner profile. We provide you complete transparency in how the funds are being used, what incentives you receive (as discounts or credits applied back to your profile) and you get complete visibility into your accounts summary online.

What price incentives do we get when we work with Gozo as a corporate partner or a travel agent?

How can a travel agent or corporate partner fund their account for creating bookings?

You may fund/recharge your account directly via our travel partner portal using online payment modes like Credit cards or PayTM. You may also add funds to your travel partner portal via the assistance of our corporate sales support team. Please request a call back from our website if you need assistance from our corporate sales team.

How can I become a Travel agent or Authorized reseller of Gozo?

Simply visit https://www.gozocabs.com/vendor/join and fill out your application to be part of our partner network.

Loyalty rewards

How does Gozo reward its loyal customers for continued business?

Gozo loves its customers and our entire team of Gozens realizes that we exist to serve our customers. Every customer who travels with us earns Gozo coins everytime they travel. These Gozo coins can be redeemed by our customers as credits when they are creating future bookings. The amount of Gozo coins you can redeem depend on various factors including the price of our booking and what discount / benefit we can afford to pass back to you. Gozo customers can also earn credits when they refer other customers. This is a an awesome thing for you to do if you like our service. Simply get your personalized QR code and put it in your office, apartment building and have your friends, family, colleages book taxis using your QR code. Everytime someone travels after booking with your QR code, we give you ₹100 free credit to use in the future. Our goal always it to keep our profit margins low and keep the customer experience high. Our promise always is "Book quality cabs at the best possible prices"

How does Gozo reward its loyal taxi operators for their partnership?

Gozo loves its taxi operators & drivers. We know that the quality of our services depend in a large part on our drivers having a customer-service-first mindset. This is why we ensure that our drivers and taxi owners are duly compensated and incentivized to provide great service. Our drivers and taxi operators earn Gozo coins when they receive a 5 star rating for thier trip. Drivers can redeem Gozo coins as cash. Taxi owners can also use Gozo coins to neutralize penalties.

What is the Gozo membership program?

Our most loyal customers expect more fom Gozo. This is why we created the Gozo membership program priced at ₹999 per year. Eligible customers can get the annual membership at no-charge. Gozo members get a discount on every booking and they earn 20% more Gozo coins per trip than non-members. Members received automatic upgrades on their booking cancellation policies and get discounted prices for service tier upgrades. Finally, members receive an annual cashback bonus at the end of their membership year.

Customer Advocacy

What happens if a driver charges extra fare?

We investigate the concern with the driver or vendor and, if needed, initiate a conference call with the customer to resolve the matter fairly.

What if a driver claims a customer no-showed, but the customer requests a refund?

We explain our policy to the customer and, in rare cases, may consider a refund—particularly for repeat customers—after a detailed review.

How do you handle cab category changes?

We verify the issue in our system and, if confirmed, issue a refund or adjust the fare accordingly.

What if a cab doesn't show up?

We confirm the issue by contacting both the customer and driver, apply penalties to the vendor if necessary, and arrange for a refund or compensation.

How do you handle carrier unavailability?

We reach out to the driver or vendor to confirm the issue. If verified, we compensate the customer as per our policy.

What if I face a driver behavior issue?

We speak with the customer to understand the concern, validate it with the driver or vendor, and take appropriate corrective action.

How do you handle cab breakdowns during a trip?

We contact both the customer and driver to assess the situation. If a replacement isn’t feasible, we initiate a refund.

What if the cab condition is poor?

We request photo evidence from the customer, validate the concern with the driver or vendor, and if verified, initiate a conference call and penalize the vendor.

How do you handle delay pickups or drops?

While we strive for on-time service, delays can occasionally occur. You’ll be notified via WhatsApp, and can choose to wait or cancel for a full refund.

What if the AC isn't working?

We confirm the issue with both the customer and driver. If valid, we penalize the vendor and take steps to resolve the issue.

How do you handle cab and driver details mismatches?

If the cab or driver details don’t match, we advise customers not to board. We investigate and penalize the vendor for the discrepancy.

How do I get an updated invoice?

Please submit a request and we’ll promptly send you an updated invoice.

What happens if a cab meets with an accident during a trip?

We assess all relevant factors—including location and cause—and work to arrange alternatives. A thorough investigation is conducted before resolution.

How do you handle white plate cab issues?

We request photo evidence or initiate a conference call to validate the issue. If confirmed, we penalize the vendor and resolve the matter accordingly.

What happens if a driver charges extra fare?

We validate the concern with the driver or vendor and initiate a conference call with the customer if required to conclude the resolution.

What if a driver claims a customer no-showed, but the customer requests a refund?

We call the customer to inform our policy and consider refunds in rare cases for repeat customers.

How do you handle cab category changes?

We validate the concern via the system and process a refund or fare difference if proven.

What if a cab doesn't show up?

We validate the concern by calling the customer and driver, penalize the vendor, and process a refund or compensation.

How do you handle carrier unavailability?

We call the driver/vendor, validate the concern, and initiate compensation to the customer if proven.

What if I face a driver behavior issue?

We call the customer to understand the concern, validate with the driver/vendor, and resolve the issue accordingly.

How do you handle cab breakdowns during a trip?

We call the customer and driver to understand the reason, offer replacement or initiate a refund if teh replacement is not possible.

What if the cab condition is poor?

We call the customer for proof, validate with the driver/vendor, and initiate a conference call if required & penalise the vendor if found true.

How do you handle delay pickups or drops?

We are proud of our on-time performance but sometimes delays do happen. If your cab is delayed, you will receive a WhatsApp message informing you of the delay. You can choose to wait for the cab or proceed with cancellation for a full refund.

What if the AC isn't working?

We call the customer and driver to validate, penalize the vendor, and resolve the issue accordingly.

How do you handle cab and driver details mismatches?

We recommend customer not to board the cab if the cab & driver details are different ofcourse we penalise the vendor for the offence.

How do I get an updated invoice?

Please raise a request & we will send you a updated invoice.

What happens if a cab meets with an accident during a trip?

We validate multiple aspects, such as location, reason of the accident & try our best to ensure alternative arrangements.We do thorough investigations conclude the resolution accordingly.

How do you handle white plate cab issues?

We require cab pictures or initiate a conference call to validate, penalise the vendor thus resolve the issue.

Vendor Advocacy

What if a vendor questions a penalty on their account?

Investigate the reason for the penalty. If justified, retain it; otherwise, coordinate with the accounts team to remove it by setting a flag.

What should I do if a vendor is unable to mark a trip as complete?

Check if it’s a technical issue. If so, escalate to the tech team, confirm with the customer, and manually mark the trip as complete.

What if a vendor reports a delay in payment?

Review the vendor’s account and booking details. Delays often occur due to low ratings. Advise the vendor to improve service quality. A waiver may be granted, and payment can be released accordingly.

How do I handle a customer no-show situation?

Check the booking status. If the driver marked “arrived” or the customer cancelled after the scheduled time, inform the vendor they’ll be compensated as per policy.

What should I do if a vendor faces issues with the Gozo Partner Plus app?

Collect details of the issue along with screenshots or screen recordings. For duplicate accounts, merge them and ask the vendor to clear app data and log in again. Escalate unresolved issues to the tech team.

How do I assist a vendor with TDS-related queries?

Check the vendor’s account for TDS deductions. Share TDS certificate details or guide them to the official portal (tdscpc.gov.in).

What’s the process if a vendor wants to cancel or unassign a booking?

Review the booking, inform the vendor about applicable penalties, and forward the request to vendor support for action.

What should I share with a vendor asking about Gozo Boost services?

Share the vendor’s contact details with the Gozo Boost team and explain the benefits of the service to the vendor.

How do I assist a vendor whose driver account is frozen?

Check the reason for freezing. If due to poor ratings, inform the vendor that reactivation isn’t possible. Otherwise, escalate the issue to the onboarding team.

What’s the procedure for reactivating or unblocking a vendor account?

Verify the reason for the block. If the vendor meets reactivation conditions, share the request with the onboarding team for further action.

How do I handle a vendor’s request to unfreeze their account?

Check the reason for freezing. If related to a security deposit, refer to accounts. If penalty-related, review for possible removal or reduction based on policy.

What if a vendor raises concerns about their ratings?

Review the vendor’s ratings and bookings. Encourage professional conduct and suggest requesting customers for 5-star ratings when satisfied.

How do I assist a vendor who wants to close their account?

Check the vendor’s account and inquire about the reason for closure. Share the details with the onboarding team.

How do I address vendor queries regarding their security deposit?

Verify if the security amount has been paid. If not, inform the vendor of the required payment and share the payment process.

What should I do if a vendor wants to update missing cab documents?

Ask the vendor to upload the required documents through the Gozo Partner app. Assist with navigation if needed.

What’s the process for updating a vendor’s profile?

Ask the vendor to update the necessary information via the application. Provide assistance and escalate to onboarding if needed.

How can a vendor increase their dependency score?

Inform the vendor that the score updates automatically. Advise them to regularly bid on bookings and accept jobs to gradually improve it.

What should I do if a vendor asks about collecting extra charges from a customer?

Review booking details and trip type. Validate route, stops, tolls, or parking charges with slips. Inform the vendor of permissible extra collections.

What if a vendor enquires about penalty-related issues?

We should thoroughly investigate the issue if penalty is appropriate the leave as it is else set a flag with accounts team to remove the same.

What to do if a vendor is unable to mark complete the trip?

Investigate if its a tech related issue. If yes, then escalate to the tech team, check with the customer & mark the trip complete manually.

What to do if a vendor reports about the dealy in payment?

Analyse the vendor account & the bookings & find out the reasons in delay.Usually delay occurs due to poor ratings. Advise the vendor to improve quality of service & give a waiver by having the payment released.

How to help a vendor if he has issues with the Gozo Partner plus App?

Ask the vendor about the issue,make a note, check app screenshots/recording, and resolved. For a duplicate account issues if any, merge accounts and ask to delete data and re-log in. For any other issue, escalate to the tech team with the details.

What's the process for handling TDS payment issues raised by a vendor?

Check the vendor's account and inform about TDS applicability. Provide TDS certificate details or website (tdscpc.gov.in) for reference.

How to handle a vendor's request to unassign or cancel a booking?

Check the booking, inform the vendor about penalties, and share with vendor support to unassign the booking.

What details should I provide if a vendor asks about Gozo boost services?

Share the vendors contact details with the concerned department.Explain the benifits of Gozo boost to the vendor.

How do I assist a vendor who wants their driver account unfrozen?

Check the reason for freezing. If due to ratings, inform the vendor that we can't unfreeze. Otherwise, share with onboarding to resolve.

What's the procedure for reactivating or unblocking a vendor's account?

Check why the vendor is blocked and share with onboarding team to check possibilities for reactivation, If vendor complies with the reactivation requirements.

How do I handle a vendor's request to unfreeze their account?

Check the reason for freezing. If due to security deposit, share with accounts. If due to penalty, check for removal/reduction as per policy.

What should I do if a vendor raises concerns about ratings?

Check vendor ratings and bookings. Ask the vendor to provide good service and be professional. Request customers to give 5-star ratings if satisfied.

How do I assist a vendor who wants to close their account?

Check the vendor's account and ask about closure reasons. Share with onboarding team.

What's the process for addressing security deposit-related queries from vendors?

Check if the vendor has paid the security amount. If not, inform them to pay and share the payment process.

How do I handle a vendor's request to update missing cab documents?

Ask the vendor to update details through the application. Guide them if needed.

What's the procedure for updating a vendor's profile?

Ask the vendor to update details through the application. Guide them if needed and share with onboarding if required.

How do I guide a vendor on increasing their dependability score?

Inform the vendor that dependency score can't be manually increased. Suggest bidding on bookings and accepting bids to gradually increase the score.

What should I do if a vendor asks about extra collections from customers?

Check booking details (one way/round trip). Verify route, visiting places, and toll/parking slips. Inform the vendor about applicable charges.

How to address a customer no show?

Check the booking details. If the driver marked 'arrived' or the customer canceled after pickup time, then inform the vendor he will be compensated as per the rules.